Shipping policy

Shipping Policy

At Zavyra Jewels, we are committed to making sure your order reaches you safely, securely, and on time. We carefully pack every order before dispatch and provide delivery services across Pakistan.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and most other serviceable areas.

Delivery availability may vary for remote locations depending on the courier service. If your area is not serviceable, our team may contact you to arrange an alternative delivery solution.

2. Order Processing Time

All orders are processed after successful order confirmation.

  • Orders are usually processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotions, Eid, or other busy periods, processing may take slightly longer.
  • Once your order has been dispatched, you will receive the relevant shipping or tracking information where available.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is:

  • Major Cities: 2–4 business days
  • Other Cities: 3–5 business days
  • Remote Areas: 4–7 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to weather conditions, public holidays, courier delays, security situations, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, we may offer free shipping promotions or special delivery offers. Any such offer will be clearly mentioned on our website.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order at the time of delivery.

Customers are requested to provide a valid and reachable phone number when placing a COD order. We may contact you to confirm your order before dispatch.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or other available communication methods.

Please allow some time for the courier tracking system to update after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

Please make sure your:

  • Full name
  • Complete address
  • City
  • Phone number
  • Any relevant delivery instructions

are correct before placing your order.

If an order is returned to us because of an incorrect, incomplete, or unreachable address, additional shipping charges may apply for re-delivery.

8. Delayed Deliveries

While we work with reliable courier services, delivery times can occasionally be affected by circumstances outside our control, including:

  • Weather conditions
  • Public holidays
  • Courier service delays
  • Address-related issues
  • High order volumes
  • Road closures or security restrictions
  • Natural disasters or other unforeseen circumstances

If your order is delayed, please contact our customer support team and we will assist you in checking its status.

9. Failed Delivery Attempts

The courier may make multiple delivery attempts depending on its delivery policy. Please ensure that someone is available at the provided address to receive the order.

If the courier is unable to deliver the package after the available attempts, the order may be returned to us.

10. Damaged Packages

We carefully inspect and pack orders before dispatch. However, if your package appears damaged, opened, or tampered with at the time of delivery, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and its contents and share them with our support team so we can investigate the issue.

11. Missing or Lost Orders

If your order does not arrive within the expected delivery period, please contact us with your order number.

We will coordinate with the relevant courier service to locate and resolve the issue.

12. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

Email: zavyrajewels@gmail.com
Phone/WhatsApp: +92 313 3563177

We are always happy to help you with your order and delivery-related questions.

Note: By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.